سياسة الاستبدال والاسترجاع

You can submit a replacement or return request within one day from the date of receiving the order. Due to the nature of the product and the service provided, which is (custom tailoring), the product cannot be exchanged or returned except in the following cases: 1- The product is in its original condition and has not been used, with all attached tags intact and undamaged, and it is wrapped in the original packaging. 2- The customer received an incorrect order. (Please submit a return request within 7 days of receiving your order by contacting us on WhatsApp). 3- The customer received a partial order. (The incomplete order will be delivered to the customer or the value of the missing product will be refunded, according to the customer's preference). 4- You can exchange or return discounted or promotional products, but you will lose the discount value or the promotional value, and you must pay and bear the cost of returning the shipping label amounting to 35 riyals and other costs. 5- The store is not responsible if the customer does not like the type of fabric and for not knowing the fabrics in advance. 6- There is a difference in some fabrics in terms of length; some fabrics are (loose) in type, and the measurement is correct, but in clothing, it appears longer than the measurement; this is not considered a problem by the store. 7- Excess threads are not considered a manufacturing defect, and the customer can remove them with scissors, not by pulling the threads. 8- If a defect appears in the abaya due to misuse by the customer or if the abaya is washed contrary to the washing instructions provided on the website, the abaya will not be returned or exchanged. 9- If the customer made a mistake in the size (adjustments can be made if possible, and the customer bears all costs). 10- Refund within 15 working days. (The customer has no right to claim anything if more than the above-mentioned period has passed).